Refund & Cancellation Policy

1. General Policy

All sales of digital products, SaaS subscriptions, and software services by Galaxyium (operated by Kunwar Yuvraj Durgesh, GST No. 07CVJPD9115R1ZZ) are final once service delivery has commenced. Due to the nature of digital services, we are unable to offer refunds once access has been granted or work has begun.

2. SaaS Subscriptions

• Subscription fees are non-refundable once the billing period has started.
• You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.
• No partial refunds are given for unused days within a billing cycle.
• Annual subscription holders may request a review within 7 days of initial purchase if no features have been used.

3. Custom Software Development

• Payments made for custom development milestones are non-refundable once work has commenced on that milestone.
• If a project is cancelled before work begins on a paid milestone, a partial refund (minus processing fees) may be considered at our discretion.
• Disputes regarding delivered work quality must be raised within 7 days of delivery.

4. Eligible Refund Scenarios

A full refund may be issued in the following exceptional circumstances:

• You were charged more than once for the same order due to a technical error.
• Service was not delivered within the agreed timeframe and no alternative was offered.
• A critical technical failure on our end prevented access to a paid service for more than 72 consecutive hours.

5. How to Request a Refund

To initiate a refund request (for eligible cases), please email us within 7 days of the transaction at [email protected] with the following information:

• Your full name and registered email address.
• Order/transaction ID (available in your Razorpay payment receipt).
• Reason for the refund request.
• Supporting documentation (screenshots, error messages, etc.).

6. Refund Processing

Approved refunds will be processed within 7–10 business days from the date of approval. Refunds are credited to the original payment method used (credit card, UPI, bank account, etc.). Processing times may vary based on your bank or payment provider.

7. International Transactions

For international payments processed via Razorpay, refunds will be issued in Indian Rupees (INR) to the original payment instrument. Currency conversion differences are not our responsibility. International bank fees may apply.

8. Cancellations

You may cancel any active subscription at any time through your account dashboard or by contacting us. Cancellations do not entitle you to a refund for the current billing period but will prevent future charges. We reserve the right to cancel any service or subscription with or without notice for violations of our Terms & Conditions.

9. Contact